Most people come to me, whether as individuals or a part of an organization, looking to "solve a problem".  While this is not unusual, it is in fact, not the most useful way of getting what it is they are actually looking for.  What most people I encounter are actually looking for is to have their personal life or organization actually work.

(I am excluding those who have a secondary gain in the "problem" that they are unwilling to give up.)

People come to me with desire.  If they didn't have desire they wouldn't be talking to me begin with.  The desire is a necessary starting place.  However, it's the steps that immediately follow after the desire has been stated that gets most people and organizations going off in a direction that isn't useful for them.

There are several factors that contribute to this. First and foremost, most organizations are thinking that they are looking to solve problems. This isn't going to get what the organization wants- EVER! It's a case, as the old joke says, ok "you can't get there from here". In other words, you cannot solve a problem using the same thinking that created it in the first place.